Unworn jewelry in its original condition and packaging may be returned for exchange or store credit only within 7 days of receipt.

Due to the small-scale, made-to-order nature of the business, we are unable to offer refunds at this time.

Returns must be shipped insured. Postage and insurance fees are nonrefundable.

TO INITIATE A RETURN OR EXCHANGE

Please email us at info@tresadas.com, and include the following information with your request.

• The name on the order

• The order number

• If you are requesting a return or exchange

• The details of your request (i.e. what item/s are you returning and, if exchanging an item or items, what item/s are you looking to exchange it/them for?)

We will respond to your request within one business day. If your exchange is accepted, we’ll send you a return voucher to include with your return and instructions on how and where to send your package.

Once your return is received, we will process your exchange and/or store credit. If the item you are exchanging your purchase for is of lesser value than the original order, the difference will be returned to you as store credit.

 NOTE: Items sent back to us without first requesting a return will not be accepted.

POLICY EXCEPTIONS

If you received a damaged item, please notify us immediately at info@tresadas.com and provide pictures of the damage so that we can evaluate and resolve the issue for you.

All bespoke pieces and gift cards are final sale and cannot be returned or exchanged. 

All sale and discounted items are considered final sale and no exchanges will be given.